Here are a few house and community rules to ensure you have a great time while visiting:

• Guests are responsible for the property they are renting and its contents. The guests named on the reservation will be responsible for themselves and all other guests that enter the rented property. Property owners, their agents and agents’ employees are not responsible for any accident, loss, damage or injury suffered by the renter or guests’ of the renter. 

• Please - NO SMOKING INSIDE THE CONDO. If someone smokes inside the unit, all guests will be evicted immediately from the condo and no compensation nor any rental days left will be reimbursed

• DRINKING WATER: The tap water is treated and softened for all usage, however, we recommend drinking and cooking with bottled water only. A large bottle of water will be provided. Additional water is available (100 pesos or US$6) Check with your concierge. 

• ELECTRICITY: it is very expensive in Mexico. Please don't forget to turn the air conditioner off when you leave the condo or when windows or doors are open. The ideal temperature setting is 24º Celsius (75 Fahrenheit). 

• SEPTIC SYSTEM: In order to protect our delicate environment, do not flush anything but small amounts of toilet paper down the toilet. Do not flush feminine products or it will clog up the septic system.  

• HOUSEKEEPING: Additional housekeeping may be arranged with the property manager ($). For your convenience, washer and dryer are provided so you may wash linens and towels if needed. 

• LOCKED CLOSET OR STORAGE DOORS: If the home has a locked cupboard, it is private homeowner storage and is not to be opened or tampered with any way. Please feel free to use all other storage space available throughout the condo. 

• CONSUMABLES: The home may have a selection of spices in sealed containers along with coffee, sugar, coffee mate, coffee filters, paper towels, dishwasher soap/rinse, garbage bags, laundry soap, liquid hand soap and cleaning supplies. Feel free to use but please replace any used items so they are available for the next guest. 

• LOST KEYS OR REMOTES: There is a charge (US$50) for lost/stolen/broken keys or remotes. Remotes include AC and TV remote controls. 

• QUIET TIME IS 10 PM. Please respect your neighbors. Some are retired and live here full time. If there are concerns, please contact your property manager or security. Repetitive offenders will be asked to leave. No compensation will be made for unused vacation days. 

• SECURITY: This is a gated community with 24 hour security. All visitors must check in with security by providing their name, ID and QR code. (It will be emailed to you by Bahia Principe)

• SAFETY: All children must be under adult supervision in TAO'S common areas. When using the pool, remember there is a certain risk associated. Use the pools at your own risk. (The pool is open until 10 PM) 

• MAINTENANCE: The property owner and manager work hard to ensure that the condo and amenities are in place and in good working order. The property manager will be available to handle questions, and supervise maintenance. In the case of a maintenance problem, the property managers will strive to have the problem repaired as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen failures such as occasional interruption of electricity, air conditioning, internet, telephone, television, cable/satellite service, shortage of cold or hot water, appliances including washer/dryer. It is the guests’ obligation to report any problems or damage immediately to the property manager. 

Thank you for respecting these rules. 

Again, welcome to your vacation home. 

We hope you enjoy your stay!

Before you leave

• Throw trash away
• Turn things off
• Lock up